Support · Report

Report an Issue

Report a problem with an order, payment, service delivery, digital product or account.

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If your issue is related to a refund, please note that refunds may be requested within 30 days only if the order has not been started, processed, delivered or fulfilled.

If your issue is related to a service guarantee, support may provide refill, repair, replacement, repeat delivery or support within the stated guarantee period.

Review Time

Our support team will review your issue report as soon as possible.

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For Urgent Issues

For critical issues, please set urgency to “Critical” and also email support@engrace.de directly.

Related Pages

→Contact Support→Order Status→Delivery Information→Refund Policy→FAQ

Related Pages

→Terms & Conditions→Refund Policy→Cancellation Policy→Privacy Policy→Platform Notice→Help Center