How can we
help you?
Find answers about orders, digital services, subscriptions, payments, refunds and service guarantees.
What do you need help with?
Track My Order
Check the current status of your digital service or product order.
Payment Help
Get help with Mollie, Digistore24, failed payments or duplicate charges.
Refund Request
Refunds are possible within 30 days only if your order has not been started, processed, delivered or fulfilled.
Subscription Support
Manage, cancel or ask questions about recurring digital service subscriptions.
Service Guarantee
Learn how 30-day, 60-day or 360-day refill, repair or support guarantees work.
Contact Support
Still need help? Send us a support request and our team will get back to you.
Help Categories
Orders & Delivery
Payments
Refunds & Cancellation
Service Guarantees
Account & Security
Digital Products
Social Media Growth Services
Check Order Status
Enter your order number and email address to check the status of your order.
Frequently Asked
Questions.
Before Requesting a Refund
Refunds may be requested within 30 days only if the order has not been started, processed, delivered or fulfilled. Once a digital service has started, been processed, delivered or fulfilled, refunds are generally not accepted unless required by applicable law.
Need to Cancel a Subscription?
Cancelling a subscription stops future renewals. It does not automatically refund services that have already started, been processed, delivered or fulfilled. Contact support if you need assistance with your subscription.
Your Protection,
Our Commitment.
Refill, repair, replacement, repeat delivery or support for eligible services within 30 days of purchase.
Extended support, refill or replacement for eligible services within 60 days of purchase.
Long-term support, refill or replacement for selected services within 360 days of purchase.
Guarantee coverage depends on the service purchased and the terms shown on the product or service page. Guarantees cover refill, repair, replacement, repeat delivery or support — not automatic money-back unless explicitly stated.
Send a Support Request
Fill in the form below and our team will get back to you as soon as possible. You can also reach us directly at support@engrace.de
Engrace UG (haftungsbeschränkt) is an independent digital services provider. We are not affiliated, associated, authorised, endorsed by or officially connected with Instagram, TikTok, YouTube, Meta, Facebook, Google, X, Telegram or any other third-party platform. Customers are responsible for complying with third-party platform rules.